Whitley Bay Clinic Reopening for Face to Face Physiotherapy


Whitley Bay Clinic will open from Monday 25th May 2020 for face to face Physiotherapy consultations. We have put the following measures in place to reduce the risk to our staff, patients and to public health.  If you are considering coming to clinic for a face to face appointment it is essential that you read the following:


COVID-19 Policy Whitley Bay Clinic


Clinic Capacity and Cleaning


  • There will only be one physiotherapist or clinician working in the clinic per day.
  • Appointments will be alternated between treatment rooms and spaced accordingly. This will enable the staff to change PPE and clean all the surfaces that have been touched either by the clinician or patient with the appropriate detergent. This includes the plinths, chairs, door handles, tap and toilet if it is used during the patient’s visit.
  • Towels and couch covers will not be used.
  • Pillow covers will be changed between sessions
  • Couch roll will be used on the couch and pillows as standard and disposed after each patient



Personal Protective Equipment (PPE)


Your physiotherapist will be wearing the following PPE at your appointment. This is in compliance with current government guidelines:



  • Non latex gloves (single use)
  • Apron (single use)
  • Face mask (sessional use)
  • Eye protection goggles or face shield


Your Agreement With Us


Prior to attending your appointment, your physiotherapist will contact you to assess the need for a face to face consultation.  We advise that you consider your clinical need to have hands on treatment in line with the recommendations of our governing body The Chartered Society of Physiotherapy:




We have done everything we can to reduce the risk of our clinicians and patients contracting Covid-19.  However, if you come for face to face treatment, please be aware that there is no way that we can eliminate the risk of you contracting Covid-19.


Please do not come in if either you or one of your household is in one of the higher risk groups including, but not exclusively, those who are immunosuppressed, this with underlying heart or lung conditions and or those over the age of 75.


Please do not come in if either you or one of your household has been ill in the last two weeks. Including, but not exclusively, the following symptoms: raised temperature/fever over 38 degrees, new cough, shortness of breath, sore throat, loss of taste or smell.


What to expect when you come to the Clinic


When coming to the clinic, we ask that you comply with the following safety measures to keep you and us as safe as possible.


  • On the morning of your appointment we ask that you confirm by text or phone call that: you or any member of your household is NOT currently self isolating or has a raised temperature/fever over 38 degrees, new cough, shortness of breath, sore throat, loss of taste or smell.


  • Please wear a face mask for the entire time you are in our building, as per government guidelines. If you do not have a face mask, please follow the government guidelines on making your own face cover here:




  • We ask that you use the alcohol based gel provided in the porch before entering the clinic
  • You will be asked to wait alone in the first treatment room as the waiting area is for patients re-booking, paying and leaving the clinic.
  • We ask that you attend the clinic alone wherever possible.
  • Once you have signed our covid-19 consent form, your physiotherapist will collect you from the first treatment room and take you to your treatment session.


If you have any suggestions or questions regarding your face to face treatment with us please do not hesitate to contact us directly info@bayclinic.co.uk we are all in this together and feedback is helpful!


With very best wishes and healthy returns,


Lisa Crowther


Director, Whitley Bay Clinic






Policy Review Date: 4th July 2020